Sports Connect FAQs

There are several options available to you should your league need to issue credits or refunds to your league in light of the COVID-19 pandemic.

• NEW FOR 2020: Issue Credits

Account Credit can be applied during the cancellation process. Any available credit will be applied to future orders until used in its entirety. To learn more about how to issue a credit, click here or schedule a 15 minute call with a Sports Connect customer service representative.

• Issue a coupon

For information and instructions on how to issue a coupon, click here or schedule a 15 minute call with a Sports Connect customer service representative.

• Bulk Refund

For information and instructions on the bulk refund option, click here to schedule a 15 minute call with a Sports Connect customer service representative.

Your Sports Connect website comes with a Little League JDP Report. This report provides the basic information Little League organizations need to begin the team personnel background check process with JDP through the QuickApp. Little League will continue to support its member leagues with 125 free background checks through JDP, the official Little League background check provider.

This report can be found under Reports > Governing Body Reports > Baseball > Little League JDP Report

For more information on the JDP Report, click here.

Answer: The $3 service fee per transaction is new following the recent acquisition by Stack Sports. It is common across the industry for service providers to charge fees. The benefit of the Sports Connect pricing model is that it is $3 fee per transaction, as opposed to a $3 per player per activity fee (which is generally what is charged by other providers). This means parents who are signing up multiple children will only need to pay the service fee once upon checkout. Please note that with automatic recurring billing plans the service fee will be charged per transaction. For paper registrations with check or cash payment, the $3 service fee will still apply and will be deducted from weekly disbursement to the league.

Answer: The new Service Fee will go into effect on Friday, January 3, 2020. The credit card processing fee will not move to 3.4% until June 1, 2020.

Answer: No action is needed to continue using your Sports Connect website. A recent email announcement included the new pricing which can be downloaded and reviewed by your board. Upon your next login, an in-site notification will also display pricing information if you are viewing from a desktop or tablet.

In an effort to better serve the unique aspects of Little League Baseball and Little League Softball (pitch vs inning counts, age charts, boundary maps, etc.), you will now be required to set up separate Baseball and Softball registration pages. You will still have the ability to clone your registration set up from the 2019-2020, however, the clone will allow you to clone Baseball Divisions ONLY or Softball Divisions ONLY.

Follow the steps below.

1. Go to your Registration // Current Programs Page
2. Identify the Current Program you would like to clone and click “CLONE”
3. In STEP 1 of the Program Set Up, enter your “Program Name” — be sure to identify “Baseball” OR “Softball” in the Program Name (e.g. LL Baseball Spring 2020)
4. Next, select “Baseball” OR “Softball” under “Activity Type”
5. Continue through Steps 2 – 5 as you normally would
   – Remember to add the Medical Release Waiver language to your leagues confirmation email in Step 5! {Link to medical release waiver FAQ}
6. In STEP 6, you will see that all your previous years divisions have been added for the activity you selected in STEP 1 (e.g. Baseball Divisions Only)
7. Click “FINISH” // Your will be returned to the Current Programs page
8. Repeat steps 2 – 7 above, selecting the alternative activity type.

Answer: A League Technology Platform allows league administrators to streamline day-to-day tasks of planning and executing a Little League season. Features of this online system include registration tools, scheduling, team website management, volunteer management, boundary mapping, pitch count tracking, and more.

Answer: Sports Connect is an all-in-one service that equips Little Leagues with a number of online tools – including online registration, websites, and league management tools.

Sports Connect’s easy-to-use and innovative tech platform, already used by more than half of Little Leagues today.

Sports Connect is committed to customizing certain tech features to Little League’s requirements, continually developing time-saving features for Little League administrators, providing hands on customer support, and offering education tools such as webinars to train and educate Little League volunteers.

NO. The Age Charts themselves have not been adjusted in any way. This is solely to allow more players to finish 2020 seasons that may have been delayed or pushed to fall due to the COVID-19 pandemic. Again, this change does NOT alter the Age Charts in any way and does not extend player eligibility for the 2021 regular or tournament seasons. Please note that this refers to the set up date only, not the start date (e.g. a season set up on July 31, 2020 with a start date of September 1, 2020 would still use the 2020 age chart, but a season set up on August 1, 2020 with a start date of September 1, 2020 would use the 2021 age chart)

Sports Connect’s exclusive Boundary Mapping feature will check your address against your Little League boundary through integration with the Little League Data Center. Verification for school addresses will also be available.

You also have the ability to securely upload your proof of residency or school verification documents during your online registration process. THIS ONLINE UPLOAD IS OPTIONAL. You may choose to provide verification directly to your league administrator at a later date and proceed through the registration process without uploading any files. Please contact your local league administrator to confirm your league’s policy.  Your local league will verify that all information is accurate and may contact you directly with any questions.

You now have the ability to add the local schools that fall within your leagues boundaries, so parents can confirm their league eligibility via their home address OR their school address. This is a required field for all leagues using the Sports Connect Little League platform.

Follow the steps below to add your league’s eligible schools to the registration process.

1. School names can be added/edited STEP 2 of the Program Set up process
2. Under “Program Questions,” edit “Little League School Name”
3. Click “Add New” to enter school names
   – Under “Answers,” enter your school name in the following format: School Name, Street Address, City, State, Zip
4. Be sure to click “Save Changes” before continuing