Digital Ticketing – Forwarding and Recalling FAQs

Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game, or ‘View All Ticket Inventory’ to view future dates. Find and select the date of the game for which you want to forward tickets.

Once you have selected your desired game date a list of tickets will appear. Tap ‘Forward’ at the bottom of your screen.

Select the tickets you would like to transfer. Then, tap ‘Choose Friend’ at the bottom of your screen.

Tap on a recipient from your current list, or tap ‘Add Friend’ to enter the person’s name and email address if not previously added.

Confirm you have selected the appropriate tickets and then tap ‘Forward Tickets.’ The recipient will be notified via the email address used that they now have tickets in their account.

No, you can transfer all of the tickets you have in your account to another person.

Yes, a ticket you receive can be forwarded to another individual. You (as the new sender) and the new recipient will both receive confirmation emails once the action is complete. There is no limit to the number of times a ticket can be forwarded.

No, once a digital ticket is scanned, it cannot be forwarded to another fan.

Yes, the original ticket holder can recall a ticket back to his or her account no matter how many times it has been re-forwarded as long as it has not been scanned for entry.

Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game, or ‘View All Ticket Inventory’ to view future dates. Find and select the game for which you want to recall tickets.

Once you have selected your desired game, a list of tickets will appear. (There will be a notation under any previously forwarded ticket.) Tap ‘Ticket Actions’ and then ‘Recall’ at the bottom of your screen.

Select any previously forwarded ticket that you would like to recall and tap ‘Continue.’

Tap ‘Recall Tickets’ to complete the transaction or ‘Add More Tickets’ to select additional tickets to recall.

Simply follow the instructions for recalling tickets. Once the ticket is back in your account, you can then re-forward it to the correct email address.

Double check that you are logged into an account with the same email address the sender used to forward you the tickets. You may also have the sender recall the tickets and then re-forward them to you at your preferred email address. After tickets have been assigned, it can take up to 15 minutes for your confirmation email to arrive. If it has been longer than 15 minutes, we suggest checking your ‘spam/junk folder’ for an email from [email protected]. If you are using a Gmail account, please check the social and promotions tabs of your inbox as well. If you are still not able to locate tickets you believe should be appearing, visit the Fan Experience window along the third base side of Howard J. Lamade Stadium for assistance.

Yes, you can update the email address associated with your tickets by logging into your account on the site. Changes are typically managed through the Account Manager portal. Navigate to your profile and update your personal information.